General Inquiries

For questions about the Ehafi platform, account management, partnerships, or business opportunities, our general support channel is the most efficient route to a precise response.

Contact: [email protected]

Please include: your organization name, a concise description of your question, and any relevant context or account identifiers to help us assist you promptly.

Developer Submissions

Developers and partners proposing integrations, applications, or middleware for Ehafi should submit a structured proposal to ensure a thorough review by our Developer Relations team.

Submission channel: [email protected]

Subject line: "Developer Submission". Please include:

• Organization name and primary contact
• Overview of the proposed integration or app
• Technical specifications: APIs, authentication, data formats
• Documentation or code samples, plus any security considerations
• Timeline, goals, and potential business impact

We acknowledge receipt within 2 business days and provide an initial assessment or requested next steps as part of the review process.

Response Times

Ehafi maintains clear expectations for response timing. Timelines reflect typical operations and may adjust during periods of high volume or regional constraints.

• General Inquiries: Acknowledgement within 1 business day. Substantive reply within 2–3 business days.
• Developer Submissions: Acknowledgement within 2 business days. Initial assessment within 5–10 business days. Status updates provided every 5 business days until a resolution or next steps are communicated.

For urgent needs, please indicate urgency in the subject line to help us prioritize your request.